Returns Information
How to Return Your Order
Returns must be made within 14 days of receiving your order.
Please ensure your return is dropped off within 14 days from the date your return request is submitted and approved. Returns made after this 14-day period, calculated from the approval date, cannot be accepted.
To initiate a return, please submit a request through our Help Centre.
Once your return is approved, you will receive instructions via email along with a return label. Affix the label to the original packaging and drop off the parcel at your local Post Office or the designated carrier location outlined in the return instructions.
For all orders inside the UK, returns are processed via InPost.
To help us process your return swiftly, we kindly ask that all items from the same order are returned in one shipment along with the Returns Form.
Items must be returned in their original packaging to ensure they are adequately protected during transit. We may be unable to accept your return if the packaging is damaged.
Garments must be returned new, unused, and with all original Piazza Castello and designer tags still attached.
Returns that are worn, damaged, soiled, or altered will be rejected and sent back to the customer.
Please include the Returns Form provided with your order while returning your order. Unidentifiable returns may be returned to the sender.
Returns for online purchases cannot be processed at any of our physical stores. Please use the return method above to return any online purchases.
Refunds
Once your return has been successfully received and inspected, we will process a refund to your original method of payment. Please note that shipping fees if paid are not qualified for a refund. Please allow 3–5 business days for your bank to complete the transaction.
To qualify for a refund, all original tags must be intact and the item must be returned in new, unused condition within its original packaging. Please note that returns may not be accepted if the packaging is damaged.
Exchange
Exchanges are available only for a different size or colour of the same item, subject to availability.
How to Return Your Order
Returns must be made within 14 days of receiving your order.
Please ensure your return is dropped off within 14 days from the date your return request is submitted and approved. Returns made after this 14-day period, calculated from the approval date, cannot be accepted.
To initiate a return, please submit a request through our Help Centre.
Once your return is approved, you will receive instructions via email along with a return label. Please affix the label to the original packaging and hand the parcel to the delivery driver of the designated carrier specified in your return instructions.
For all orders outside the UK, returns are collected via DPD or UPS.
To help us process your return swiftly, we kindly ask that all items from the same order are returned in one shipment.
Items must be returned in their original packaging to ensure they are adequately protected during transit. We may be unable to accept your return if the packaging is damaged.
Garments must be returned new, unused, and with all original Piazza Castello and designer tags still attached.
Returns that are worn, damaged, soiled, or altered will be rejected and sent back to the customer.
Please include the Returns Form provided with your order while returning your order. Unidentifiable returns may be returned to the sender.
Refunds
Once your return has been successfully received and inspected, we will process a refund to your original method of payment. Please note that shipping fees if paid are not qualified for a refund. Please allow 3–5 business days for your bank to complete the transaction.
To qualify for a refund, all original tags must be intact and the item must be returned in new, unused condition within its original packaging. Please note that returns may not be accepted if the packaging is damaged.
Exchange
Exchanges are available only for a different size or colour of the same item, subject to availability.
How to Return Your Order
Returns must be made within 14 days of receiving your order.
Please ensure your return is dropped off within 14 days from the date your return request is submitted and approved. Returns made after this 14-day period, calculated from the approval date, cannot be accepted.
To initiate a return, please submit a request through our Help Centre.
Once your return is approved, you will receive instructions via email along with a return label. Please affix the label to the original packaging and hand the parcel to the delivery driver of the designated carrier specified in your return instructions.
For all orders outside the UK, returns are collected via DPD or UPS.
To help us process your return swiftly, we kindly ask that all items from the same order are returned in one shipment.
Items must be returned in their original packaging to ensure they are adequately protected during transit. We may be unable to accept your return if the packaging is damaged.
Garments must be returned new, unused, and with all original Piazza Castello and designer tags still attached.
Returns that are worn, damaged, soiled, or altered will be rejected and sent back to the customer.
Please include the Returns Form provided with your order while returning your order. Unidentifiable returns may be returned to the sender.
Refunds
Once your return has been successfully received and inspected, we will process a refund to your original method of payment. Please note that shipping fees if paid are not qualified for a refund. Please allow 3–5 business days for your bank to complete the transaction.
To qualify for a refund, all original tags must be intact and the item must be returned in new, unused condition within its original packaging. Please note that returns may not be accepted if the packaging is damaged.
Exchange
Exchanges are available only for a different size or colour of the same item, subject to availability.
How to Return Your Order (In-Store Purchases)
Returns must be made within 7 days of the original purchase date.
To return an item purchased in-store, please visit the same branch where the original purchase was made. Kindly note that returns cannot be processed at other branch locations.
To ensure a smooth return process, please present your receipt or proof of purchase at the time of return.
Items must be returned new, unused, and with all original Piazza Castello and designer tags attached.
Returns that are worn, damaged, soiled, or altered will be declined and deemed ineligible for return.
Returns are not accepted for items under sale or final sale.
Refunds
Once your return has been received and inspected, your refund will be issued to the original method of payment. Please allow 3–5 business days for your bank to complete the transaction.
To be eligible for a refund, all tags must remain intact, and the item must be returned in new, unworn condition.
Exchange
Exchanges are available only for a different size or colour of the same item, subject to availability.